Hawaiian Airlines’ new ‘no show’ policy may make travel more expensive

Hawaiian Airlines is days into implementing a caller “no-show” argumentation that could potentially cause travelers to suffer retired connected money.

The hose put nan argumentation successful spot past Thursday for group who person a confirmed preservation but do not committee their ticketed flight. “We’ll cancel your formation preservation and each continuing and return flights,” Hawaiian Airlines said successful an announcement published connected their website.

Additionally, no-show guests will not beryllium capable to usage nan money aliases miles spent connected non-refundable fares arsenic in installments towards a early flight. 

To forestall group from forfeiting each fares associated pinch nonrefundable tickets, the airline reminds group that they tin set their reservations online aliases by contacting its reservations section by calling 1-800-367-5320.

The hose says connected their website that they understand that “life happens,” and those who are already at nan airport but miss their formation whitethorn person options and are told to interaction an airdrome customer work supplier astatine nan kiosks aliases check-in antagonistic for help.

Hawaiian Airlines is days into implementing a caller “no-show” argumentation that could potentially cause travelers to suffer retired connected money. Markus Mainka – stock.adobe.com

The caller argumentation applies to each non-refundable tickets purchased successful nan U.S., pinch nary exemptions for HawaiianMiles aliases Mileage Plan Elite members.

“Changes and cancellations connected refundable tickets are based connected nan fare statement for those tickets astatine nan clip of ticketing. Please reappraisal your fare rules,” Hawaiian Airlines said. 

Hawaiian Airlines was acquired by Alaska Airlines successful September 2024. The 2 airlines person now adopted a azygous argumentation addressing no-show passengers, a spokesperson told FOX Business via email. 

“By aligning to a single, industry-standard policy, we tin offer our guests a much accordant recreation acquisition to guests booked connected flights crossed our mixed world network,” a connection said.